To place an order, you need to select an item on-site, choose your preferred colour and size and then add it to your online cart. Once you have finished shopping, select the checkout option in the cart and follow the steps to purchase your item(s). Please ensure all personal data and delivery options are correct. You will receive an email order confirmation shortly after the order has been placed.

No

We can however assist with any queries: phone 0861 000 421 or email talk2us@gantsa.co.za

You can place an order from anywhere, but we only deliver to addresses within South Africa at this stage.

If you are experiencing issues at za.gant.com please contact us. Please provide details of the issue you are experiencing including information about the device (Mac, PC, iPhone etc.) and browser (Chrome, Safari etc.) that you are using.

Unfortunately, it is not possible to cancel or change an order once it has been placed. You are welcome to make a return once you have received your order though.

No, you do not need to have a Gant account to place an order with us, however, you will need a valid email address. If you choose to create an account (become a member of the Gant Club), you will automatically be offered free shipping and returns.

No, not yet at this stage. We are working on this functionality.

We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered.

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfillment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.

If your order is damaged upon delivery, please retain the tax invoice and dispatch note (included with your order) and return your items at your nearest Gant store or log a return on our website for courier collection.

This should not happen. Your delivery invoice should reflect exactly what has been delivered. Please contact us and we will investigate and rectify this.

We accept debit or credit cards (Mastercard, Visa, Amex, Diners club). When selecting these options at checkout, you will be directed to the PayU payment gateway site to provide your payment details and review the amount shown before clicking 'Pay now'. Once this transaction is complete, you will then be returned to the GANT site.

We do not store any of your credit card details. All credit card payments are facilitated through PayU secure payment gateway.

You can add a voucher/code/discount at the final page on checkout, please ensure you are logged into your account.

No, not yet at this stage. We are working on this functionality.

Standard Delivery: 1 - 3 Business days depending on collection and delivery locations.

Small rural and outlying areas may take an additional 1 or 2 days depending on location and delivery schedules.

All GANT members and orders over R1000 qualify for free standard shipping. If you are not a member, the standard delivery cost is R100 for orders less than R1000.

We are working on this delivery option and are hoping to roll it out soon.

We use Pargo

Our courier partner delivers to all areas in South Africa.

Small rural and outlying areas may take an additional 1 or 2 days depending on location and delivery schedules.

You can track your package via the link you received in your order confirmation. Your package can be tracked from the moment the courier receives your package.

Unfortunately, it is not possible to amend any addresses. If your order is still in transit we may be able to request the change with the courier. Please contact us with the new correct address.

Standard Delivery: 1 - 3 Business days depending on collection and delivery locations.
Small rural and outlying areas may take an additional 1 or 2 days depending on location and delivery schedules.

If you believe to be missing items from your package, please contact us.

If your order has not arrived, please check the Pargo tracking link you received in your order confirmation to see if it is delayed. You can also call Pargo on 021 447 3636 or email at support@pargo.co.za
If you still cannot locate your delivery, please contact us at talk2us@gantsa.co.za

We want you to be happy with your items. If for any reason you’re not, you may return items purchased online to any Gant store or select the option for courier collection at your delivery address. You may return items for a full refund or exchange, provided you have the original tax invoice and dispatch note (included with your order), and the items are returned in a saleable condition within 30 (thirty) days of the date of purchase.

There are two ways to return your order:

1. Remember, you must present two documents when you return an item you have purchased online to a Gant store:
   - Your dispatch note: this is given to you when your order is delivered.
   - Your original tax invoice: this is in your online profile, under My Gant. You can either download and print it out or show it to the cashier on your phone.
2. To return your products via courier collection, go to the Order Returns page or Orders section of your Gant Club account.

Refund Policy

Once your return has been processed in the warehouse, it usually takes 7 – 10 working days to receive the refund. Your refund will be processed on the card you originally used to pay with, as specified on your tax invoice or dispatch note. If you are returning an item given to you as a gift, or if you don't have proof of payment, you will be refunded via a gift card. Please note: You cannot receive a cash refund for items purchased online.

Our delivery agents are not authorised to accept goods for return on delivery. Please log a return on the website by following above instructions. The courier will collect the goods on a later date than initial delivery date.

- Items that are no longer in its original or the same condition and packaging
- Items that have been worn or used
- Underwear (in terms of public regulations)
- Items that a customer or any other person has altered or changed
- Any soiled items (if also not defective)

You may return items purchased on a sale or a promotion for a refund or exchange, provided you have the original tax invoice and dispatch note (included with your order), and the items are returned in a saleable condition within 7 (seven) days of the date of purchase.
You may return items purchased online to any Gant store or select the option for courier collection at your delivery address.
Terms of Service

Any item with a quality issue (including sale items) can be refunded or exchanged within 6 months of purchase, provided that the tax invoice is presented as proof of purchase. For assistance with defective items, please email us at talk2us@gantsa.co.za

We are working on these delivery options and are hoping to roll out soon.

No, we do not. Read more in our Terms & Conditions.

Please ensure your email address and password are correct. If this still does not work, we recommend changing your password. To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters.

To change your password, simply visit the "My GANT" site and click on 'Forgot your password'. An email will be sent to you with a link to reset your password. The new password must be at least 8 characters long, must contain at least 1 number and a symbol, and contain both lower and upper case letters.

If you would like to delete your account, please contact us