Returns Policy
GANT® - RETURNS POLICY
This Returns Policy (“Returns Policy”) of Hampton Sportswear (Pty) Ltd (authorised licensee of Gant® products and the Gant® trademark) (“Gant®”), as well as the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) will apply at all times. Some credits can, however, be processed at the discretion of Gant’s® management. This Returns Policy also applies to Lay-By items.
Note: if merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip/tax invoice.
South African law shall govern this Returns Policy and the courts of South Africa shall have exclusive jurisdiction.
This Returns Policy will apply to both in-store purchases and online purchases, provided that the additional provisions of the Gant® Online Store Terms and Conditions will apply to the return and/or exchange of Orders purchased on the Gant® Website.
1. Non-Defective Merchandise
Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1. Customers can return merchandise for a refund or exchange within 30 (thirty) days of the date of purchase, provided that::
1.1.1. the merchandise is in its original or the same condition and packaging;
1.1.2. the merchandise has not been worn or used;
1.1.3. the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.1.4. in the case of in-store purchases, the original till slip is presented as proof of purchase;
1.1.5. in the case of online purchases, the tax-invoice together with the dispatch note (delivered with the order) is presented as proof of purchase;
1.1.6. merchandise sold with promotional gifts is returned together with the promotional gift; and
1.1.7. the merchandise is returned in the country of purchase.
Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2. Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:
1.2.1. the merchandise is in its original or the same condition and packaging;
1.2.2. the merchandise has not been worn or used;
1.2.3. the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.2.4. in the case of in-store purchases, the original till slip is presented as proof of purchase;
1.2.5. in the case of online purchases, the tax-invoice together with the dispatch note (delivered with the order) is presented as proof of purchase;
1.2.6. merchandise sold with promotional gifts is returned together with the promotional gift; and
1.2.7. the merchandise is returned in the country of purchase.
2. Defective Merchandise
2.1. Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1. such Defective Merchandise is returned within 6 months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2. the customer presents proof of purchase of the Defective Merchandise;
2.1.3. the Defective Merchandise has been used for its intended purpose; and
2.1.4. the Defective Merchandise is returned in the country of purchase.
2.2. The provisions of clause 1.6.1 above apply to all items, including sale items and/or items bought on promotion.
2.3. Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a 3-month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4. Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1. normal wear and tear; and/or
2.4.2. negligence or damage arising from misuse and/or improper or inadequate care of the merchandise; and/or
2.4.3. where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
3. Refunds
3.1. In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Hampton will refund the Customer the full purchase price paid for the refunded merchandise, or if the merchandise was purchased on sale or on promotion, then Gant® will refund the Customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip or the tax invoice. Authorised refunds will be made as follows:
3.1.1. in the case of in-store purchases made in cash or purchases made on debit, these purchases will be refunded to the customer in cash;
3.1.2. credit card purchases will be refunded to the applicable credit card used to make the initial purchase;
3.1.3. account purchases will be refunded by crediting the customer’s account; and
3.1.4. Gift Card purchases will be refunded either by crediting the Gift Card used to make the initial purchase, or the issuing of a new Gift Card (electronic or otherwise).
4. Process for Online Returns
4.1. Customers can elect to return eligible merchandise either in-store or by way of courier.
4.2. Returning merchandise in-store: customers may return eligible merchandise at any Gant® store and are not required to log a return through the Gant® website. Customers must present their original tax invoice (emailed to them) and their dispatch note (delivered with the order) when returning merchandise in-store.
4.3. Returning merchandise via courier: customers may return eligible merchandise by way of courier by logging a return on the Gant® website. Our courier partner will collect the merchandise from the delivery address. Please note that when returning non-defective merchandise, the cost of the courier return will be paid by the customer unless the customer is a Gant® Club member.
4.4. Should the Customer elect to receive a refund of the purchase price paid in respect of returned merchandise (as opposed to an exchange), the refund will be processed (less any courier return fee in the case of non-defective merchandise), after it has been received and inspected by Gant®, against the original payment card as specified on the customer’s tax invoice. We do not process cash refunds for merchandise purchased online.
